On hold message generator: phone messages with an AI voice
Callers on hold hear the same recording again and again, so it should be short, clear and up to date. Recording it yourself means a quiet room and new takes every time the hours or an offer change. An AI voice reads the text evenly, and an update is an edited sentence.
This guide shows what to put into on-hold messages, which SuperClonica voices suit a phone line, and how to voice the messages, mix them with music and convert them for a phone system.
What to say while callers wait
Thank the caller and say the call will be answered. Then add useful lines: opening hours, the website, how to do common tasks online, a current offer. Keep each message to 15 to 30 seconds and leave music between messages, so the same sentence does not return every minute. Avoid promising a waiting time you cannot keep.
Voices that suit a phone line
Calm, clear voices work best on the phone: Pleasant Announcer, Business Male Voice, Eva, Lilia and Nika in the catalog, or the ten stock voices of the model, M1 to M5 and F1 to F5, which are free in the engine. Most catalog voices were recorded in Russian and keep a slight accent in other languages, so listen to a line in your language before you choose.
Try a message free
On any voice page, type a sentence of 30 to 100 characters, choose the language and press Voice it. You can listen and download the result in a few seconds, with no account. That is enough to compare voices on your real text.
Voice and mix all messages offline
Install the free engine with python -m pip install superclonica-cpu, put the messages into a text file and run superclonica --text-file hold.txt --voice F2 --lang en --normalize --output hold.wav. To lay the voice over music and convert it for a phone line in one step, use ffmpeg: ffmpeg -i hold.wav -i music.mp3 -filter_complex "[1:a]volume=0.25[m];[0:a][m]amix=inputs=2:duration=longest" -ar 8000 -ac 1 on-hold.wav. The music is turned down to a quarter, and the result is mono 8 kHz audio. The engine runs offline on an ordinary processor, with no character limit.
Music rights and file format
Use music you have the rights to play to callers: royalty-free tracks with a licence that covers on-hold use, or your own. Popular songs usually need a licence. Before uploading, check which format your phone system expects; many accept 8 kHz mono WAV, some ask for other codecs, and ffmpeg can produce those too.